For each goal that corresponds to the work your agency does, select at least one measure to report on, based on a current needs assessment survey. If you feel that none of the measures under a particular goal is a good measure of the work actually done by your agency, create a measure that more accurately reflects the work you do. In addition, note that some of the measures could easily apply to other goals as well as the one under which they are listed; use them wherever they seem most appropriate to you.
In the measures below, wherever it appears, is to be expressed in two parts; the actual count, and the baseline total. For example, when the measure is number of households maintaining employment, express it as a factor of the total number of households served by the agency (e.g, 27 out of 86). Do not indicate percentages (e.g., 31.4% or even out of 100, unless your baseline total is actually 100 households); the data need to be aggregated with that of other agencies before percentages are calculated.
Low-Income People Become More Self-Sufficient
Direct measures:
a. Number of participants seeking employment who obtain it, as compared
b. Number of participants maintaining employment for a full twelve months.
c. Number of households in which adult members obtain and maintain
d. Number of households with an annual increase in the number of hours
e. Number of households gaining health care coverage through employment.
f. Number of households experiencing an increase in annual income as
g. Number of households experiencing an increase in annual
h. Number of custodial households who experience an increase in annual
i. Other outcome measure(s) specific to the work of your agency.
j. Number of participating families moving from substandard housing into
Survey question measures:
k. Number of clients who consider themselves more self-sufficient since
l. Number of clients reporting an increase in income since participating
GOAL 2. (Community Revitalization)
The condition in which low-income people live are improved.
Direct measures:
a. Number of jobs created and/or retained.
b. Number of participants enrolled in educational and literacy programs
c. Number of people enrolled in post-secondary education.
d. Increase in property tax generated as a result of rehabilitation projects.
e. Placeholder—Explore other community livability factors.
f. Placeholder—LIHEAP performance measure.
g. Other outcome measure(s) specific to the work done by your agency.
h. Number of households who believe the agency has helped improve
Survey question measures:
i. Increase the availability and affordability of opportunities e.g., transportation.
GOAL 3.
Low-Income People Own a Stake in Their Community.
Direct measures:
a. Number of households in which there has been an increase in hours
b. Number of households in which there has been an increase in children’s
c. Number of households owning or actively participating in the
d. Amount of "community investment" brought into the community by the
e. Placeholder—Anti-discrimination performance measures.
f. Other outcome measure(s) specific to the work done by your agency.
Survey question measures:
g. Number of households participating or volunteering in one or more groups.
h. Number of households who say they feel they are part of the community.
Partnerships among supporters and providers of services to low-income people are achieved.
Direct measures:
a. Total dollars mobilized by the agency.
b. Total dollars mobilized as compared with CSBG dollars.
c. Number of new and renewed joint agreements reached.
d. Other outcome measure(s) specific to the partnerships created by
Survey question measures:
e. Number of principal partners who are satisfied with the partnership.
f. Partners—rating of the responsiveness of training and technical assistance.
Agencies increase their capacity to achieve results.
Direct measures:
a. Number of Boards which have conducted a periodic organizational
b. Number of agencies which have used research, data (their own as
c. Number of staff hours per year committed to comprehensive
d. Number of staff hours per year committed to community revitalization.
e. Number of funding sources.
f. Other outcome measure(s) specific to the work done by local agencies.
Low-income people, especially vulnerable populations, achieve their potential by strengthening family and other supportive systems.
Direct measures:
a. Number of aged households maintaining an independent living situation.
b. Number of disabled or medically challenged persons maintaining an
c. Number of development contacts, as compared with the total number contacts.
d. Number of programs targeted to special populations, as compared
e. Number of households in crisis whose emergency needs are ameliorated.
f. Number of requests for emergency services, as compared with the
g. Other outcome measure(s) specific to the work done by your agency.
h. Number of participating families moving from homeless or transitional
Survey question measure:
i. Number of households indicating improved family functioning since